Customer support
Our team is always here to help you.
Answers to common purchasing questions
Orders and Shipping
We usually ship items in stock on the day of ordering. The rest depend on the partners.
We will keep you informed about the progress of the delivery.
You only need to register and confirm the account in emails.
If you entered the wrong delivery address, please contact us as soon as possible on the phone number 0905-108-641 or by email at [email protected]
After the purchase, we will send you a tracking number.
All payments are made through payment gateways outside our site through a reliable partner. You do not enter the card number on our website.
We charge tax according to the applicable laws and regulations of the Slovak Republic and the EU.
We focus mainly on the SK, CZ, HU markets. If you are interested in delivery to another location, do not hesitate to contact us.
If it is possible to pack it together, yes.
If you need to exchange an item
Returns and Exchanges
Goods can be exchanged within 14 working days for natural persons.
In this case, contact us and we will correct the error.
When taking over the goods, it is necessary to write a complaint to a specific courier. It is better not to accept the shipment (if there is visible damage).
If the damage was not visible, please make a photo documentation and contact us at [email protected]
The address for complaints is:
To us MR Štefánik 16
945 01, Komárno
Slovakia
Please contact the shipping company as soon as possible. If we do not receive the goods, a complaint is not possible.
The order can be canceled without charge until it is dispatched.
Yes, but the delivery time can be 2-3 months.